These Terms of Service ("Terms") govern your access to and use of Keep it, Sell it, Donate it (the "App" or "Service"), including our mobile applications and related websites at keepselldonate.app. The Service is offered worldwide, subject to these Terms and applicable local law. The Service is provided by Hiveref Pty Ltd (ACN 697 040 136), Tuloa St, Wangi Wangi NSW 2267, Australia ("we", "us").
By creating an account, downloading the App, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
What changed in version 1.2 (25 September 2026): we added content rules and in-app reporting (section 5), and made the minimum age of 16 explicit (section 3).
1. Acceptance and authority
If you use the Service on behalf of another person or organisation, you represent that you have authority to bind them to these Terms. You must comply with the laws that apply where you live and where you use the Service.
2. The service
The App helps people organise belongings into Keep, Sell, Donate, or Discard decisions, optionally with contributors, discussion, reports, and AI-assisted suggestions. Features may change over time. Some features require a paid subscription. We do not guarantee that any particular feature will remain available in every country or on every device.
3. Accounts and eligibility
- You must provide accurate account information and keep it up to date
- You are responsible for activity under your account and for keeping your credentials secure
- You must be at least 16 years old (or older if the law where you live requires it), and old enough to form a binding contract where you live. The Service is not for anyone under 16
- One person or organisation should not create accounts to evade limits, bans, or billing rules
4. AI content disclaimer
The App may generate AI-assisted content such as item identification, listing text, value estimates, or decision-support notes. AI output is not guaranteed to be accurate, complete, or current. It is not a substitute for professional appraisal, legal, tax, financial, insurance, or estate advice. You remain responsible for verifying information before acting on it.
5. Your content and responsibilities
You retain ownership of content you upload (photos, notes, and similar). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, display, and transmit that content solely to operate the Service for you and your invited contributors, and as otherwise described in our Privacy Policy.
You agree not to upload unlawful, harmful, infringing, or deceptive content, and not to misuse the Service (including attempting to bypass access controls, scrape at scale without permission, interfere with other users, or disrupt operations).
Content rules and reporting
We have zero tolerance for objectionable content and abusive users. You must not post or share content that is sexually explicit, hateful, harassing, threatening, violent, discriminatory, or exploitative, that invades someone's privacy, or that is otherwise illegal, and you must not bully, harass, or abuse other users.
You can report content or a user from within the App. We review reports and may, without notice, remove content, remove someone from a project, or suspend or terminate accounts that break these rules. See our Privacy Policy for how reports are handled.
6. Contributors and sensitive context
Projects may involve family, estate, household, or other sensitive situations. You are responsible for whom you invite and what they can see. Disputes between contributors are between those people. The App is a coordination tool, not a mediator, arbitrator, lawyer, or court.
7. Deletion rights
Project owners may permanently delete projects and related content. We also reserve the right to remove any item, project, or account at our discretion, including for Terms violations, abuse, legal risk, or operational needs. Deletion may be irreversible. By using the Service, you acknowledge this capability.
8. Assumption of risk
Sorting personal or family belongings can be emotionally difficult. Decisions made with or without the App may have personal, financial, or relational consequences. You use the Service at your own risk, to the extent permitted by law.
9. Subscriptions and payments
Paid plans are billed through Apple App Store, Google Play, and/or RevenueCat under their terms and the payment rules of your store region. Prices, taxes, free trials, and renewal terms are shown at purchase and may vary by country or currency. Manage or cancel subscriptions through the applicable store account settings. Fees are generally non-refundable except where required by applicable law or store policy.
10. Availability and international use
The Service is intended for users internationally. Access may be limited or unavailable in some places due to technical, legal, or commercial reasons. You are responsible for complying with export, sanctions, and local regulations that apply to you. We may restrict access where required by law.
11. Warranty disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI or other content will meet your expectations.
Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot be excluded under the mandatory consumer laws of your country or region of residence.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) FIFTY US DOLLARS (USD $50).
Some places do not allow certain limitations. In those places, our liability is limited to the fullest extent permitted by law.
13. Release for contributor disputes
To the maximum extent permitted by law, you release us from claims arising out of disputes between you and other project contributors, invitees, or related persons concerning project content, decisions, deletions, or communications in the App, except to the extent caused by our wilful misconduct where such a release is not permitted by law.
14. Indemnification
To the maximum extent permitted by law, you agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your content, your misuse of the Service, your violation of these Terms, or disputes with other users, except to the extent caused by our wilful misconduct.
15. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms, if required by law, or if we discontinue the Service. Sections that by nature should survive (including disclaimers, liability limits, indemnity, and governing law) will survive termination.
16. Governing law and disputes
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law rules, except that mandatory consumer protections in your country or region of residence continue to apply and cannot be waived by contract.
Subject to those mandatory rights, the courts of New South Wales, Australia have non-exclusive jurisdiction. If you are a consumer, you may also bring proceedings in the courts of your place of residence where required or permitted by applicable law.
17. Changes
We may update these Terms from time to time. We will post the updated version with a revised effective date. Material changes may also be highlighted in the App. Continued use after the effective date means you accept the updated Terms, except where local law requires a different form of notice or consent.
18. General
If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy and any store or subscription terms that apply to your purchase, are the entire agreement between you and us regarding the Service. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation, sale, or similar transaction.
19. Contact
Product support:
theteam@keepselldonate.app
Legal enquiries:
legal@keepselldonate.app
Or visit our Contact page.
You can also open these Terms and the Privacy Policy from Settings in the App.