This Privacy Policy explains how Keep it, Sell it, Donate it ("we", "us", "the App") collects, uses, shares, and protects information when you use our mobile application and related services at keepselldonate.app.
By creating an account or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.
What changed in version 1.2 (25 September 2026): we now name the business responsible for your information, list every service provider we use, explain how account deletion works, and describe content reporting. We also added audio in item videos, push notification tokens, and phone numbers of people you invite, and removed a reference to crash reporting (the App does not use a crash-reporting service).
1. Who we are
Keep it, Sell it, Donate it helps households and families decide what to keep, sell, or donate when sorting belongings.
The business responsible for your personal information (the "controller") is Hiveref Pty Ltd (ACN 697 040 136), Tuloa St, Wangi Wangi NSW 2267, Australia. For product support, privacy questions, or legal requests, see our Contact page, or email theteam@keepselldonate.app or legal@keepselldonate.app.
2. Information we collect
Account and profile
- Email address, display name, and authentication details
- Optional profile photo (avatar)
- Sign-in method metadata (for example email verification status, or that you signed in with Google or Apple)
Project and item content
- Project details you create (name, tone, settings, contributor roles)
- Item photos and videos you upload, including any audio recorded in item videos
- Item titles, notes, decisions (Keep / Sell / Donate / Discard), and related discussion
- Invites and contributor contact details you choose to enter, such as the email address or phone number of someone you invite. We use a phone number only to send or share that invite.
- Reports you submit about content or other users
Photo location data
Photos can contain hidden location data (GPS coordinates). The App strips location metadata from photos before they are uploaded, so we do not receive or store where a photo was taken.
AI-assisted processing
When you use AI features (for example item identification, descriptions, listing drafts, or decision support text), item photos and related text (such as item titles and notes) are sent to our AI provider, Anthropic, to identify and describe items and generate suggestions. Those suggestions are not guaranteed to be accurate. See also our Terms of Service.
Device and usage information
- App version, device type, and operating system version
- Push notification tokens and related device identifiers, so we can send you notifications you have allowed
- Approximate usage events needed to operate and improve the service
Website analytics
Our website uses Vercel Web Analytics, which counts page views without cookies and without building a profile of you across sites. Pages that carry invite or helper links do not load analytics.
Payments
Subscriptions are processed by RevenueCat and Google Play. We do not receive or store payment card numbers. We receive subscription status and entitlement information needed to unlock features.
3. How we use information
- Provide, secure, and improve the App
- Create and manage projects, invites, and contributor access
- Run AI features you request
- Send emails and push notifications about your projects
- Generate reports and exports you request
- Process subscriptions and prevent abuse
- Review reported content and enforce our content rules
- Respond to support and legal requests
- Comply with law and enforce our Terms
4. How we share information
We share information only as needed to run the service:
- Contributors you invite can see project content according to the roles and settings you configure
- Professional advisers or authorities when required by law or to protect rights and safety
We use these service providers (processors), who handle data on our behalf:
- Supabase: hosting, database, sign-in, and file storage
- Anthropic: AI processing. Item photos and text are sent to Anthropic to identify and describe items
- Resend: email delivery
- Google and Firebase: Google sign-in, and Firebase Cloud Messaging for push notifications
- Apple: Sign in with Apple
- Expo: push notification delivery
- RevenueCat and Google Play: subscriptions and billing
- Vercel: website hosting and cookieless Vercel Web Analytics
We do not sell your personal information.
5. Content reporting
You can report content or users from within the App. Reports you submit are reviewed by us. We may see the reported content, the project it belongs to, and who submitted the report, and we may remove content or accounts that break our Terms of Service.
6. Retention
We retain account and project data while your account is active and as needed to provide the service. See Deleting your account below for what happens when you delete your account or a project.
Residual copies in encrypted backups may remain for up to 90 days, then fall out of backup rotation. Limited security, fraud-prevention, and audit logs may be kept for up to 12 months, then deleted or de-identified. Records we must keep for law, tax, accounting, disputes, or store billing may be retained for up to 7 years, or longer if the law requires.
7. Deleting your account
You can delete your account at any time in the App under Settings → Delete account, or at https://www.keepselldonate.app/delete-account. When you delete your account:
- Your personal data (such as your profile, email address, and avatar) is deleted promptly, and your sign-in account is permanently deleted.
- Before you can delete your account, you need to delete any projects you own. When a project is deleted, all of its items, photos, notes, votes, reports and history are permanently erased 30 days later.
- Content you added to someone else's project stays with that project, because the project owner still needs it, but it is no longer attributed to you (it is anonymised).
- Deleting your account does not cancel a subscription. Cancel it in Google Play or the App Store.
- Google Play, Apple and our billing provider keep their own purchase records. Our own billing event log, which contains no name or email, is kept for 12 months for refunds and disputes, and longer only where the law requires.
To request deletion of some or all data while keeping your account, use Request data deletion.
8. Your choices and rights
Depending on where you live, you may have rights to:
- Access, correct, or delete personal information
- Export data you provided
- Object to or restrict certain processing
- Withdraw consent where processing is consent-based
- Lodge a complaint with a supervisory authority
You can turn off push notifications at any time in your device settings. For privacy rights requests, email legal@keepselldonate.app or use our Contact page. We may need to verify your identity before fulfilling a request.
9. Age requirement and children's privacy
The App is for people aged 16 and over (or the higher age required in your region). We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
10. Security
We use industry-standard safeguards such as encrypted transport (HTTPS), access controls, and authenticated API access. No method of transmission or storage is completely secure. Please use a strong password and protect your devices.
11. International transfers
We and our service providers may process data in Australia, the United States, and other countries where we or they operate. Where required, we rely on appropriate transfer mechanisms offered by those providers.
12. Region-specific notices
Australia
If the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles apply, you may request access to or correction of personal information we hold about you. Use our Contact page or email legal@keepselldonate.app. You may also complain to the Office of the Australian Information Commissioner (oaic.gov.au) if you are not satisfied with our response.
European Economic Area, United Kingdom, and Switzerland
If these laws apply, we process personal data on bases that may include contract performance, legitimate interests (for example securing and improving the App), consent (where required), and legal obligation. You may have the rights listed above, including the right to lodge a complaint with your local data protection authority.
United States state privacy laws
Residents of certain US states may have rights to know, delete, correct, or opt out of certain data practices. We do not sell personal information as that term is commonly defined. To submit a request, use our Contact page or email legal@keepselldonate.app.
13. Changes
We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date and a short note of what changed. Material changes may also be highlighted in the App. Continued use after the effective date means you accept the updated policy.
14. Contact
Hiveref Pty Ltd, Tuloa St, Wangi Wangi NSW 2267, Australia
Product support:
theteam@keepselldonate.app
Privacy and legal:
legal@keepselldonate.app
Or visit our
Contact page.
You can also open this Privacy Policy and the Terms of Service from Settings in the App.